We are one of very few shippers of frozen products in the USA. As highly perishable items all purchasers must understand the importance of adhering to our shipping policies. There can be no misunderstanding of the policies set forth below.
In certain instances, we will require a signature at the time of the FedEx delivery, so it is very important that someone is home to accept delivery. We provide tracking numbers to where the purchaser can look up online to find out the delivery day in advance. We will not be responsible for spoilage if the driver is unable to obtain a signature, thereby having to redeliver on another day. Likewise, for an order not requiring a signature, we will not be responsible for spoilage resulting from packages left waiting at the front door.
FROZEN PRODUCTS - SALES & SHIPPING POLICIES
Frozen product orders are shipped on Mondays, Tuesdays and Wednesdays. However, orders received after 9:00am on Wednesdays will be held for shipping the following Monday or Tuesday.
We are not responsible for ordering errors or shipping errors as selected by the purchaser.
Only FedEx 2 Day or FedEx Overnight must be used to ship Frozen/Chilled products.
We are not responsible if Fedex is unable to make the delivery on schedule for any reason.
Any person who is home may sign for the delivery. It is very important that you tract your shipment and plan to have someone home to accept delivery. It is Fedex policy that if no one is home to accept delivery that the order is returned to their facility to be re-delivered the next business day. Your order is highly perishable and the quality of the product will likely by compromised in which case we will not be responsible for the food degredation.
No changes are allowed to orders which have already been paid for by credit card or through PayPal. Order cancellations, item deletions or item reductions must be done within 6 hours after the order has been submitted using the "contact us" message feature on our home page. Any increases in your order can only be done by placing a separate order.
Items that are unavailable at the time of order will automatically be canceled from the order and your credit card will be credited back for the cost of the merchandise plus the shipping charge for that item unless other pre-arrangements had been made with our customer service representative.
Freezer products are shipped in cardboard cartons with 1" Styrofoam inner lining with frozen gel packs for maximum temperature control. However, we are unable to guarantee the product will be received in a frozen state.
* We do not ship chocolate candies during the periods April 1st thru October 15th due to higher temperature conditions.