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  • We will not be responsible for claims made for ordering or shipping errors as selected by the purchaser.
  • Freezer products are shipped on Mondays, Tuesdays and Wednesdays only within the continental USA & Canada.
  • Orders received after 10AM Wednesday thru Sunday will be shipped the following Monday or on Tuesday if there is a major holiday falling on the preceding Monday.
  • Only FedEx 2 Day or FedEx Overnight must be used to ship Frozen/Chilled products.
  • We will not be responsible if FedEx or USPS is unable to make the delivery on time or not at all due to severe weather conditions.
  • We highly recommend ordering freezer products separately from dry products to save on shipping costs.
  • No changes are allowed to orders which have already been paid for by credit card or through PayPal.  Order cancellations, item deletions or item reductions must be done wihtin 6 hours after the order has been submitted using the "contact us" message feature on our home page.  Any increases to your order can only be done by placing a separate order.
  • Items that are unavailable at the time of order will automatically be cancelled from the order and your credit card will be credited back for the cost of the merchandise plus the shipping charge for that item, unless other pre-arrangements had been made with our customer service representative.
  • We will not be responsible for orders left at the recipients front door that becomes spoiled or is missing.  We highly recommend tracking shipments thru the final delivery stage and pass this information on to the recipient in advance of an impending delivery so the shipment can be met in a timely manner, especially when ordered as a gift that is being shipped to different address.
  • Freezer products are shipped in cardboard cartons with 1" Styrofoam inner lining with frozen gel packs for maximum temperature control.  However, we are unable to guarantee the product will be received in a frozen state.
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